Customer Service - Competitive Liability to Competitive Advantage
Politte, Quilty and Associates is an independent consulting firm with a combined 200 plus years of experience in the implementation and improvement of supply chain systems, business planning and control processes and continuous improvement methodologies. The firm is led by Principals Leo Quilty and Paul Politte and a small team of highly experienced consultants; Robert Petrich, Joseph Gilbert, Nigel Southway and Peter Martin.
We have successfully guided 40 plus clients to world class levels of supply chain performance in over 35 countries and across 6 continents during the past 30 years. Businesses have ranged in size from $100 mm single site organizations to global multi-billion dollar enterprises and span a broad range of industries; with a particular emphasis on pharmaceuticals, specialty chemicals, consumer goods and electronics.
We work across all levels of the organization from Executive Sales and Operations Planning through to Shop Floor Control and Execution. The scope of our involvement encompasses company-wide education, coaching to best practice standards, project management support, formal policy and procedure development, process metrics, data accuracy and certification to the Operational Excellence Class A MRP II standard.
All clients have seen dramatic and sustainable improvements in customer service, reductions in working capital, improved quality performance, improved productivity at all levels in the organization and significant improvements in employee development and quality of work life. Our clients include some of the world's most respected and recognized organizations.